FAQ

How do I shop charleskingparis.com?

When you have made your selection, choose your selected item and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us by email at contact@charleskingparis.com

What payment methods does charleskingparis.com accept?

You can choose to pay by credit card Visa, Mastercard, American Express with Paypal. Some cards may require an authorization from the issuing bank. If you do not have a credit card you can use Paypal as a payment method by creating an account with them.

Is it safe to use my credit card online at charleskingparis.com?

We take security very seriously indeed, so your details will be safe with us. At charleskingparis.com all payments are made using the most advanced technological systems and coding methods. Charleskingparis.com use Paypal for your safety.

Which currency can I buy in?

You can choose to buy in Euro (€), UK Pound Sterling (£), US Dollar ($). We will process the payment in your chosen currency, however, please be aware that if your bank account is in a different currency, the exchange rate used to debit your account will be determined by your bank / Paypal automatically, and not by charleskingparis.com

What is the priority waiting list?

We offer our clients the opportunity to pre-order items that are currently in production or that have been sold out and are on back-order. When you order one of these items, you are placed on a priority waiting list to be among the first to receive your selection once it becomes available. We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for waiting list items at the time of shipment.

How do I know if a product I have is authentic?

If the product has been purchased on our webstore charleskingparis.com through one of our Charles King Paris Ambassadors it is guaranteed to be authentic.

Can I cancel or modify my order?

If you wish to cancel or modify your order, please send an email to contact@charleskingparis.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified. If you have received your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.

My order is not being accepted. Why?

Please be sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statement. If the system still doesn't accept your order, please contact your bank and then contact us by email at contact@charleskingparis.com and we will be glad to assist you.

I returned an item, when shall i get my refund? Once your return has been received by charleskingparis.com and it complies with our returns policy, we will refund you for the item returned by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the cost of shipping.

Care and repair

All Charles King Paris products are hand-made and request the highest level of craftsmanship not only for production but also for repairs. Our products are made of the highest quality, using the best craftsmanship. We therefore provide care information on how to maintain your Charles King Paris on all of our product pages. Charles King Paris offers a repair service for Charles King Paris products purchased from charleskingparis.com or any Charles King Paris authorized Ambassador. Please contact our After Sales department by email contact@charleskingparis.com for inquiries about replacement parts or repairs for your item, providing as much detailed information as possible. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

Cleaning and Maintenance

To keep your product beautiful as the years pass, we recommend following these guidelines for its care:

- Beware not to scratch or rub your product against abrasives surfaces.
- Keep your product away from damp or humid environments and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors overheated by the sun, etc).
- Avoid prolonged contact with any materials that may transfer their colour pigments onto the patent leather, especially for light coloured products
- Our items have to be kept away from contact with grease, hand cream, hand sanitizer, make-up and perfume.
- If the leather gets dirty, or in instance of superficial stains on the lining, we recommend that you gently wipe with a soft and lightcoloured cloth. Never use soap or solvent.
- In order to protect your product when you are not using it, store it in the felt protective pouch provided.

Taking proper care of your Charles King Paris product will allow you to fully appreciate its beauty for many years. For any enquiries about your product, please do not hesitate to contact us: contact@charleskingparis.com